Brand Reputation Management

Brand reputation management has become a necessity when dealing with public, media and trade opinion on the internet. Search engines play a pivotal role in a company’s brand value for online audiences. Neglecting reputation online is no longer an option as the consequences for revenue can be dire. Most users build trust in a brand by reading reviews and looking for warnings about dealing with companies. Forums, social media, networking sites and blogs are equally relevant to companies and products reputation on the web. When the information they find discourages them, they do not call to complain or send emails. They simply choose another brand to engage with.

So in the situation of a brand perception issue, it is difficult to measure the impact apart from obvious drops in enquiries or revenue. But because the problem is difficult to analyse, it does not mean it is not affecting your business.

We are not miracle workers. In a collaborative environment, you will have to also invest time working with us in improving your reputation and adjust brand positioning if needed. Allowing us to implement a robust strategy to help you overcome any existing issues by reviewing internal & external practices will yield the best results. The recommended long term strategy is always honesty and clear communication, so any crisis is managed pro-actively. Proven strategies will allow your brand to be prepared for all possible communication scenarios thus shielding your reputation at all times.

Relax, you are in safe hands.

Relax, you are in safe hands. Our long standing experience on a number of crisis management and brand reputation campaigns for individuals, celebrities and corporate organisations with 100% success rate, means you can rely on us for your brand image. We deliver results instantly in the easiest cases and within 3-12 months with more complicated reputation issues. The focus is on building a strategy for a positive brand reputation. Offering full protection from libel comments/reviews and safety against other inflammatory content.


Expect an improvement in reputation, higher conversions & ROI. Positive profiling is based on the company’s advantages.


Every contract has a guarantee of service. Emphasis is placed on quality results, customer service and ongoing consultation.

Best Practice

The highest marketing and promotion standards are held and online advertising guidelines are at all times respected.

What We Offer

Social Media offers a bullet-proof package ensuring 24/7 reputation monitoring with notifications as soon as any improper or libel comment is made. After the first 3 months of working with you, we will produce a full strategic plan on how to handle company reputation based on the sentiment online. Our services go beyond the web as we have worked with customer service departments in building processes to avoid damaging comments with a direct positive impact on revenue.

Our success, echoed by our clients

Our clients share their experiences of transformation and growth. Unfiltered feedback and the true testament to our service quality.

Social Media carried out a 3 month social and brand repositioning project and as a result our conversion ratio has increased by 20% in 3 months.With 30m visitors per annum to our web site, that has made a step change in our profitability and marketing ROI.We are delighted! Social Media just got on with it and delivered the results we needed.
Our relationship with Social Media Ltd has helped our business grow immeasurably in a highly competitive sector since 2008.They understand healthcare and are true online marketing experts.Don't be taken in by amateurs - these guys really know their stuff.
Having worked with Kostas and his team over the past year, I would wholeheartedly recommend Social Media Ltd's SEO services.From making the complex seem simple, to offering fresh ideas and more, Kostas and his team take the questions and hassle out of SEO and also deliver fabulous results.
We are trusted by clients worldwide